TERMS & CONDITIONS OF BEDFORD REMOVALS

These conditions set out the terms of the contract between Bedford Removals and you (the customer) and explain your rights and obligations and responsibilities and those of Bedford Removals. These conditions do not affect your statutory rights.

House Clearance / Waste Removal Terms and Conditions

Terminology

We, us, ourselves = Bedford Removals

You, your, yourself = The Client

This is not a legally binding contract, but an outline of our Terms and Conditions relating to the House / Waste Clearance services that we provide and you the client.

Terms & Conditions

  1. The business name of (Bedford Removals)
  2. The services undertaken by (Bedford Removals) are described by the term House / Waste Clearance.
  3. House / Waste Clearance is used to describe the following services, any combination of which may be used during the job in question;
    1. Removal of all contents for disposal from the property and any other buildings or structures relating to the property.
    2. Disposal whenever possible will mean recycling items form the property, donating to charity at our discretion and agreement or staff reuse. There are, however, instances where recycling and charity donations are not possible as local facilities do not exist or because certain items cannot be recycled or donated to charity.
    3. The House / Waste Clearance may involve some items being broken up if they are too large, bulky or heavy for removal from the property in one piece, or in instances where removal in one piece may risk causing injury to staff or property. We (Bedford Removals) will always ask permission to break up any items for removal from the property and remove any debris left over from any item broken up where necessary and possible.
    4. Ownership of any items removed from the property transfers to we (Bedford Removals) our company for disposal, charity donation, staff reuse or other means of recycling as we see fit. If we (Bedford Removals) find any valuables in the property we will hand over the valuables at all times.
  4. During any telephone calls/emails and other correspondence prior to the House / Waste Clearance we (Bedford Removals) will need the following information from you (The Client);
    1. The full address and postcode of the property requiring clearing and any contact details such as telephone number, email address etc.
    2. The size of the property, including the number of bedrooms and reception rooms.
    3. Details of any lofts, sheds, garages, or outbuildings to be cleared.
    4. Details of any items of furniture or contents from the property which are large, heavy or unusual or may be hazardous.
    5. Details of the type of House / Waste Clearance which can be classified as the following; Standard House / Waste Clearance, Cluttered House / Waste Clearance, Verminous House / Waste Clearance, Cluttered and Verminous House / Waste Clearance, Commercial Property Clearance, Hoarders’ House / Waste Clearance, Extreme House / Waste Clearance, Squalor House / Waste Clearance, Unattended Death or Undiscovered Death House / Waste Clearance which are all services as described on our website and services we (Bedford Removals) provide.
    6. Details of parking and access to the property, and any other restrictions which may prevent (Bedford Removals) undertaking the House / Waste Clearance in our normal manner.
  5. Based on the information given in part (4) by you (The Client) a fee will be quoted for the House / Waste Clearance. This fee will include the typical House / Waste Clearance service, and any other specific add ons specifically discussed during the conversations and agreed with us (Bedford Removals) by you (The Client). We reserve the right to charge an additional fee for the removal of any items that were not explained to us prior to the quotation or undertaking of the House / Waste Clearance.
    1. It is down to you (The Client) to provide us (Bedford Removals) with all of the necessary and relevant information pertaining to the House / Waste Clearance before we (Bedford Removals) “book” the House / Waste Clearance into our system or diary or prior to/and during the actual commencement of the House / Waste Clearance.
  6. The House / Waste Clearance fee will typically include up to 1 tonnes of waste removal and disposal from the property. We (Bedford Removals) have found from experience that this weight covers the clearance of most average standard 2 bedroom properties. If it looks likely that there will be excess weight then we (Bedford Removals) will endeavour to bring this to your (The Client) attention at the start of the House / Waste Clearance, or as soon as it is recognisable.
  7. If any of the information requested in part (4) concerning the House / Waste Clearance is omitted, misrepresented or withheld then we (Bedford Removals) reserve the right to charge an additional fee or fees. The fee quoted will be based mainly on the anticipated time to clear the property or items, the quantity and weight of items for removal and disposal and if any of the items are deemed hazardous to our staff or require specialist disposal. If any factor comes to light, not previously disclosed, which will increase the time taken to carry out the House / Waste Clearance, or will increase weight/volume of items requiring removal then a fee will be charged to cover these costs. As before, we (Bedford Removals) will endeavour to bring this to your (The Client) attention at the start of the House / Waste Clearance or as soon as it is recognisable.
  8. Unless specifically instructed otherwise, all items will be removed from the property and disposed of as part of the House / Waste Clearance. Unless such items are described typically as fixtures and fittings (any item directly fitted to any wall).
  9. Unless instructed otherwise, in a typical House / Waste Clearance, we (Bedford Removals) will leave the carpets and other fixtures and fittings. If you (The Client) require carpets to be uplifted or other fixtures and fittings, please agree this in the conversations/correspondence prior to the quotation and agreement of the House / Waste Clearance or prior to the undertaking of the clearance. On occasion we (Bedford Removals) may suggest uplifting carpets, underlay or other fixtures and fittings if they are in a particularly poor or dirty condition. We (Bedford Removals) would do so on the belief that such removal will assist the sale/let of the property, or from previous experience that Housing Associations and Local Council Authorities will charge you (The Client) a fee for the uplift, removal and disposal of said carpets and other fixtures and fittings.
  10. We (Bedford Removals) may charge an additional fee towards the removal of additional fridges, freezers and chemical materials such as house-hold paint and oils due to restrictions regarding disposal of these items.
  11. House / Waste Clearance Jobs are not written/submitted into the diary or system until you (The Client) specifically confirms that House / Waste Clearance is “booked”. At this point we (Bedford Removals) will book in no other House / Waste Clearance for the date in question, and we (Bedford Removals) will not book in House / Waste Clearances on adjoining days which would mean that we (Bedford Removals) would not be able to undertake your (The Client) House / Waste Clearance job as agreed between us (Bedford Removals) and you (The Client).
  12. We (Bedford Removals) require 48 hours notice for any cancellation or postponement by you (The Client). There will be no charges applied for any cancellation or postponement given to us (Bedford Removals) within the 48 hours period.
  13. If you (The client) decide you (The Client) no longer want us (Bedford Removals) to carry out the House / Waste Clearance once we (Bedford Removals) have arrived at the property you (The Client) will be charged half the price (50%) quoted to clear the property which will cover our (Bedford Removals) staff wages and fuel costs. When we (Bedford Removals) “book” your (The Client) House / Waste Clearance into our (Bedford Removals) diary or system we keep that date or dates free for you (The Client) that could otherwise be allocated or giving to another client.
  14. If we (Bedford Removals) cannot fulfill the appointment to clear your (The Client) property we will give you (The Client) 48 hours notice. If we cannot fulfill the appointment to clear your (The Client) property on the actual day of the House / Waste Clearance we will inform you on the actual day. We (Bedford Removals) will only ever cancel or postpone a House / Waste Clearance due to severe weather, illness or injury to any of our (Bedford Removals) staff or if our (Bedford Removals) vehicle is broken down or inoperable.
  15. We (Bedford Removals) reserve the right to walk away from any House / Waste Clearance “booked” at any point during the House / Waste Clearance process if we (Bedford Removals) deem the property unsafe, hazardous, reveals a conflict of interest or if you (The Client) become violent, abusive or someone we feel that we (Bedford Removals) cannot work alongside to clear the property. We (Bedford Removals) cannot be held liable for any House / Waste Clearance not completed in full or part by ourselves (Bedford Removals).
  16. The House / Waste Clearance fee is payable once the House / Waste Clearance has been completed and is due from the date of the completion of the House / Waste Clearance or within an agreed notice of days typically between 7-21 days as shown on all invoices. We (Bedford Removals) require payment by either cash, cheque or direct payment in to our bank account.
  17. Once payment has been received a full invoice will either be handed to you (The Client) in person, mailed directly to an address supplied by you (The Client) or via e-mail as again supplied by you (The Client). We (Bedford Removals) will only supply one invoice. If you (The Client) require any additional invoices please submit your (The Client) request via e-mail to us (info@bedfordremovals.com).
  18. Once the House / Waste Clearance has been completed we (Bedford Removals) will hand you (The Client) in person, mailed directly to an address supplied by you (The Client) or via e-mail as again supplied by you (The Client) a full Waste Transfer Note. We (Bedford Removals) will only supply one Waste Transfer Note. If you (The Client) require any additional Waste Transfer Notes please submit your (The Client) request via e-mail to us (Bedford Removals).

Our (Bedford Removals) Personal Guarantee To You (The Client)

  1. We (Bedford Removals) based on the information supplied by you (The Client) will give you (The Client) a full quote for the House / Waste Clearance and any additional fees prior to the “booking” of the House / Waste Clearance.
  2. We (Bedford Removals) guarantee the quote provided and any additional fees outlined will be the maximum you (The Client) will pay for the House / Waste Clearance after the completion of the House / Waste Clearance where all terms have been agreed.
  3. We (Bedford Removals) guarantee to send 2 or more of our (Bedford Removals) staff to carry out the House / Waste Clearance using one of our (Bedford Removals) large Luton Box vans as described and advertised on our (Bedford Removals) website and any other literature or promotional materials.
  4. We (Bedford Removals) guarantee our (Bedford Removals) staff will be fully uniformed and equipped with the necessary tools, equipment and PPE to carry out the House / Waste Clearance.
  5. We (Bedford Removals) guarantee to take away upto (but not exceeding more than unless otherwise discussed and agreed) 1 tonnes of house-hold items where described and instructed by you (The Client) to be recycled, donated to charity and disposed of in a legal and environmentally friendly way where possible.
  6. We (Bedford Removals) guarantee to keep you (The Client) informed at all times regarding every aspect of the House / Waste Clearance process and costs.

Bedford Removals reserve the right to amend or change these Terms & Conditions at any time.

Whole agreement

The terms and conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Therefore by allowing Bedford Removals to undertake any work, you will be agreeing to our terms and conditions unless otherwise stated in writing.

Jurisdiction

This contract is subject to the laws of England and Wales.